If you buy ANY style of phone bag or phone case you will receive a matching leather strap and wristlet PLUS, call us crazy, as part of that purchase we also offer you the opportunity to select a FREE ADDITIONAL strap of your choice, which will be sent to you with your bag.

Straps bought separately are as priced on the website.

The FREE ADDITIONAL strap is only available with the purchase of a phone case or phone bag.

For general cleaning, we recommend using a soft, damp cloth to wipe away any dirt or stains on the surface of the bag. Avoid submerging the bag in water or using harsh chemicals, as this can damage the material.

We offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, please reach out to our customer support team within the specified return period, and they will assist you with the process.

Yes, most of our straps allow you to customise the length to your preferred fit. Whether you prefer a shorter or longer strap, you can easily adjust it for optimal comfort.

We accept a variety of payment methods to cater to our
customers in the UK. You can make a purchase using major credit and debit cards
such as Visa, Mastercard, and American Express. We also offer the option to pay
through popular digital payment platforms like PayPal and Apple Pay. These
secure and convenient payment methods ensure a seamless and hassle-free
shopping experience. Rest assured, your financial information is handled with
utmost security and privacy.

Yes, we have a hassle-free return policy in place. If you are not completely satisfied with your Lonestar of London product, you can return it for a refund. We understand that sometimes things may not meet your
expectations or suit your needs, and we want to ensure your satisfaction. Please refer to our Returns & Refunds policy on our website for detailed instructions on how to initiate a return and receive a refund. Our customer support team is also available to assist you with any questions or concerns you may have regarding returns.

If you have any questions or concerns about your order, we're here to help. Simply reach out to us by emailing annabel@lonestaroflondon.com and our dedicated customer support team will be happy to
assist you.

When we say "10% off your next order," it means that you will receive a discount of 10% on your future purchase with us. This discount applies to the total amount of your order, helping you save money on
your next shopping experience with Lonestar of London. It's our way of showing appreciation to our valued customers and encouraging you to continue enjoying our products. Simply apply the provided discount code or follow the specified instructions during the checkout process to avail of this exclusive offer.